Frequently Asked Questions
What is The Catch?
The Catch is a luxury lifestyle brand and product line curated by Jessica Nabongo available exclusively on thisisthecatch.com Click here to learn more about The Catch (link to About page)
What is The Catch of The Day?
The Catch of The Day is a one-off piece picked up by Jessica on her travels. Each Catch of The Day is announced on our Instagram and is sold on a first come first serve basis, so keep an eye out and be quick!
Who is Jessica Nabongo?
Jessica Nabongo is a writer, photographer, travel influencer, entrepreneur, and public speaker, who has traveled to over 200 countries and territories. She is the first documented black woman to travel to all of the countries in the world. Click here to learn more about Jessica.
What products are you going to sell in the future?
The Catch will bring you unique market finds including: handicrafts, jewelry, home goods, clothing and travel accessories made by artisans and manufacturers all over the world. We have a lot of exciting products coming up, so stay tuned. Is there something specific you would like to see on The Catch? Don’t hesitate to reach out and let us know via firstname.lastname@example.org
Which countries are the products from?
Our products are from all over the world and you will find the exact country they come from in the description on each individual product page.
Are the products made ethically?
We work with local artisans and ethical manufacturers and part of the proceeds go towards supporting artisans and their communities in each country we buy in. We will also document some of the creation and sourcing process, so stay tuned!
Why do you only have 195 pieces available from each product?
Each piece represents one of the 195 countries in the world recognized by the United Nations. Jessica has made it her mission to visit every country in the world and the number of all countries, 195, has a special place in her heart.
The product I wanted to buy is out of stock. Will you restock?
Unfortunately, once a product is sold out it won’t be back. However, we have a lot of new goodies on the way, so make sure to check back every now and again!
How can I pay for my order?
You can complete your order with any of the following payment methods: PayPal, American Express, Visa, Mastercard, Discover, JCB, Diners Club, Apple Pay, and Google Pay.
How much does shipping cost?
The shipping fee is calculated during checkout based on your shipping address.
What countries do you ship to?
We ship worldwide.
PLEASE NOTE: The Catch is not responsible for any customs duties & taxes incurred within your receiving country. Any delivery date or time specified by The Catch is a best estimate only, and The Catch will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.
How long does shipping take?
Once the item has been handed over to our delivery partner shipping usually takes 3 - 5 business days within the United States. For the rest of the world delivery times will vary depending on the receiving country & customs clearance times. You will see an estimation during checkout based on your shipping address.
Any delivery date or time specified by The Catch is a best estimate only, and The Catch will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.
Will I receive a tracking code?
Yes, once your order was fulfilled you will receive a tracking code to follow your package.
Can I return the items I ordered?
All sales are final. We are only able to accept returns in the unlikely event of your order being damaged. In case of a damaged order please get in touch via email@example.com within 5 working days of receiving your order and we will send you return instructions.
Can I exchange the item I ordered?
Exchanges are not possible.